PAIA MANUAL

1. Introduction

Half-Time is an online retail business operating in South Africa under the trading name Half-Time.

This manual has been prepared in accordance with the Promotion of Access to Information Act 2 of 2000 (PAIA).

PAIA provides a framework through which persons may request access to certain records held by private bodies where those records are required for the exercise or protection of a right, subject to the requirements and limitations contained in the Act.

2. Purpose of This Manual

The purpose of this manual is to explain the types of records Half-Time may hold, how access to those records may be requested, how personal information is processed and the general safeguards used to protect information.

3. Details of Half-Time

4. PAIA & the Information Regulator

The Information Regulator is responsible for overseeing PAIA and POPIA in South Africa.

The Information Regulator publishes guidance and prescribed forms relating to requests for access to information under PAIA.

5. Records Held by Half-Time

Half-Time may hold records relating to its business operations, including:

• business correspondence and administrative records;
• customer and order records;
• delivery information;
• payment status and transaction references;
• returns, refunds and exchange records;
• customer-support correspondence;
• jersey and product sourcing requests;
• financial and accounting records;
• supplier and service-provider records;
• website administration records;
• database and system records;
• transactional email records;
• security and access logs; and
• other operational, legal or regulatory records reasonably held by Half-Time.

6. Personal Information Processed by Half-Time

Half-Time may process personal information relating to customers, prospective customers, website visitors, persons submitting jersey or product requests, notification subscribers, suppliers, service providers and other persons who communicate or transact with Half-Time.

Information may include names, email addresses, telephone numbers, delivery and billing addresses, order information, transaction references, communications, uploaded images and technical information reasonably required to operate and secure the website.

More information is available in the Half-Time Privacy & POPIA Policy.

7. Purpose of Processing Personal Information

Personal information may be processed for purposes including:

• processing and fulfilling orders;
• arranging deliveries;
• processing and verifying payments;
• communicating order updates;
• responding to customer enquiries;
• handling returns, exchanges and refunds;
• sourcing requested products;
• preventing fraud and misuse;
• maintaining website security;
• accounting and record keeping;
• complying with legal obligations; and
• marketing where legally permitted.

8. Recipients of Personal Information

Where reasonably necessary, personal information may be disclosed to categories of recipients such as:

• payment-processing providers;
• courier and delivery providers;
• website hosting providers;
• database and cloud-storage providers;
• transactional email providers;
• professional advisers;
• regulatory or law-enforcement authorities where legally required; and
• other service providers reasonably required to operate Half-Time.

9. Cross-Border Processing

Some service providers used by Half-Time may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Half-Time will take reasonable steps to ensure that such processing is handled in accordance with applicable POPIA requirements.

10. Information-Security Safeguards

Half-Time implements reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration, unlawful processing or disclosure.

Safeguards may include access controls, authentication, secure hosting infrastructure, database permissions, restricted administrative access and security measures provided by relevant technology providers.

11. Requesting Access to a Record

A person requesting access to a Half-Time record under PAIA should provide sufficient information to identify and locate the requested record.

The requester may also be required to identify the right they wish to exercise or protect and explain why access to the record is required for that purpose.

Requests must comply with the applicable procedural requirements and prescribed PAIA forms.

PAIA requests relating to Half-Time may initially be directed to:

12. Fees

A requester may be required to pay fees permitted or prescribed under PAIA before a request is processed or access to a record is provided.

Half-Time will advise the requester where an applicable prescribed fee is payable.

13. Grounds for Refusing Access

Access to a requested record may be refused where PAIA permits or requires refusal.

This may include circumstances involving the privacy of another person, confidential third-party information, commercially sensitive information, safety or security, legally privileged information or other grounds recognised by law.

14. Publicly Available Records

Information already made publicly available through the Half-Time website may generally be accessed without submitting a formal PAIA request.

This may include our Terms & Conditions, Privacy & POPIA Policy, Shipping & Delivery Policy, Returns & Refunds Policy, product information, contact information and this PAIA Manual.

15. Availability of This Manual

This PAIA Manual is made available electronically through the Half-Time website.

16. Updating This Manual

Half-Time may update this PAIA Manual as its operations, systems, services or applicable legal requirements change.

The latest version will be published on the Half-Time website.

17. Contact

For PAIA-related enquiries or access requests, contact: