RETURNS & REFUNDS

Please review this policy carefully before placing your order. Half-Time aims to make our returns and exchange process clear and straightforward.

1. Change of Mind & Incorrect Size

Half-Time does not offer returns, refunds or exchanges where a customer changes their mind or selects the incorrect size.

Customers are responsible for reviewing the available size guide and selecting the correct size before placing an order.

2. Incorrect Item or Size Sent by Half-Time

If Half-Time sends you an incorrect product or size, please contact us as soon as reasonably possible.

For example, if you order a Medium and receive a Small, Half-Time will arrange an appropriate exchange at no additional cost to you, subject to verification.

3. Damaged or Defective Products

If your product arrives damaged, defective or otherwise qualifies for a remedy under applicable South African consumer law, please contact Half-Time so that the matter can be assessed and resolved.

Nothing in this policy is intended to remove or limit any statutory rights that cannot lawfully be excluded.

4. Condition of Returned Items

Where a return has been approved, the item should be returned unworn, unused and unwashed, with the original tags attached and accompanied by proof of purchase.

Items showing signs of wear, washing, stains, odours, damage caused after delivery or removed tags may be refused where the return is not based on a statutory defect or other legal right.

5. Sale, Clearance & Promotional Items

All sale, clearance and promotional items are final sale and are not eligible for return, exchange or refund due to change of mind, incorrect size selection or preference.

This does not affect any rights you may have under applicable South African consumer law where an item is defective, damaged, incorrectly supplied or otherwise qualifies for a statutory remedy.

6. Return Delivery Costs

Where a return is approved and the return is not due to an error by Half-Time, the customer will be responsible for the applicable return delivery costs.

Where Half-Time supplied the incorrect item or size, or where applicable law requires otherwise, Half-Time will arrange or cover the appropriate return process.

7. Inspection of Returned Products

Once a returned product has been received, Half-Time may inspect the item before approving an exchange, replacement or refund.

We will notify you of the outcome once the return has been assessed.

8. Exchanges

Approved exchanges are subject to product and size availability.

If the requested replacement product is unavailable, Half-Time will discuss an appropriate alternative or remedy with the customer where applicable.

9. Refunds

Where a refund has been approved, the refund will ordinarily be returned using the original payment method where possible.

Please allow several business days for an approved refund to reflect after processing. The exact timing may depend on your bank or payment provider.

10. How to Contact Us About a Return

To report an incorrect, damaged or defective item, or to discuss an approved return, please contact:

Please include your order number and a clear description of the issue. We may request photographs or other information where reasonably necessary to assess the matter.