PRIVACY & POPIA POLICY

Half-Time respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. About This Policy

This Privacy & POPIA Policy explains how Half-Time collects, uses, stores and protects personal information when you use our website, purchase products, contact us or submit information through our online services.

References to “Half-Time”, “we”, “us” or “our” refer to the operator of the Half-Time online store in South Africa.

2. Personal Information We May Collect

Depending on how you use the website, we may collect information including:

• your full name;
• email address;
• telephone number;
• billing and delivery address;
• order and purchase information;
• product, size and quantity selections;
• delivery preferences;
• payment status and transaction references;
• customer-support messages and enquiries;
• information submitted through jersey request forms;
• images or files voluntarily uploaded as part of a product or jersey request;
• email addresses submitted through our Notify Me service; and
• technical information reasonably required for website security and operation.

3. Why We Collect Your Information

Half-Time may process personal information where reasonably necessary to:

• process and fulfil orders;
• arrange delivery of purchases;
• confirm and verify payments;
• communicate order, payment and delivery updates;
• respond to customer-support requests;
• process jersey or product sourcing requests;
• manage returns, exchanges and refunds;
• prevent fraud, misuse and security incidents;
• maintain and improve the operation of our website;
• comply with legal, regulatory, accounting or record-keeping obligations; and
• send marketing communications where legally permitted.

4. Payment Information

Payments on the Half-Time website are processed using a third-party payment service provider.

Half-Time does not store customers' complete bank-card details on its own systems.

We may receive and retain payment-related information such as transaction references, payment status, checkout identifiers and amounts where required to process or verify an order.

5. Service Providers

Half-Time uses third-party service providers to operate the online store. These may include providers responsible for payment processing, website hosting, databases and storage, transactional email delivery, courier services and website security.

Personal information may be shared with these providers where reasonably necessary for them to provide their services or where otherwise permitted or required by law.

6. Courier & Delivery Information

Where you place an order for delivery, relevant information such as your name, contact number, delivery address and order-related delivery information may be provided to our courier or delivery partners.

7. Jersey Requests & Uploaded Images

Where you submit a jersey or product request, we may collect information describing the product you are looking for.

If you choose to upload an image, the image may be processed and stored for the purpose of helping Half-Time identify, source or respond to your requested product.

Customers should avoid including unnecessary personal or sensitive information within uploaded images.

8. Notify Me & Marketing Communications

If you voluntarily provide your email address to receive launch notifications, stock notifications or similar updates, we may use that email address for the purpose described when it was submitted.

You may request that we stop sending marketing communications at any time.

Transactional communications relating to an order, payment, delivery or customer-support matter are separate from marketing communications.

9. Protecting Personal Information

Half-Time takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

10. Retention of Information

Half-Time will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by law.

Information connected with purchases may be retained for longer where required for accounting, tax, fraud-prevention, legal or record-keeping purposes.

11. Your Rights

Subject to applicable law, you may have the right to:

• ask whether Half-Time holds personal information about you;
• request access to your personal information;
• request correction of inaccurate information;
• request deletion or destruction of personal information where applicable;
• object to certain processing of your information;
• withdraw consent where processing is based on consent; and
• lodge a complaint with the Information Regulator of South Africa.

12. Information Relating to Children

The Half-Time website is intended primarily for customers who are legally capable of making online purchases.

We do not knowingly seek to collect unnecessary personal information from children.

13. Cross-Border Processing

Some technology or service providers used by Half-Time may process or store information outside South Africa.

Where personal information is transferred across borders, Half-Time will take reasonable steps to ensure that the transfer is handled in accordance with applicable POPIA requirements.

14. Cookies & Website Technologies

Half-Time may use cookies and similar technologies reasonably necessary to operate the website, maintain shopping-cart functionality, improve security or remember user preferences.

If we later introduce non-essential analytics, advertising or tracking technologies, our cookie disclosures and consent mechanisms may be updated accordingly.

15. Third-Party Websites

Our website may contain links to third-party websites or services. Half-Time is not responsible for the privacy practices of independent third-party websites.

16. Changes to This Policy

Half-Time may update this Privacy & POPIA Policy from time to time to reflect operational, legal or technology changes.

The latest version will be published on the Half-Time website together with the date it was last updated.

17. Privacy Enquiries

If you have a question about how Half-Time handles your personal information, would like to exercise an applicable privacy right, or believe your information has been handled incorrectly, contact:

You may also have the right to submit a complaint to the Information Regulator of South Africa.